A recruitment service level agreement should define role readiness, response time, shortlist quality and decision responsibilities.
Confirm role readiness
Approve the reporting line, outcomes, salary range, work location, employment terms and essential selection criteria before sourcing begins.
Define the funnel
Agree what counts as sourced, screened, qualified, shortlisted, interviewed, offered and hired so reports remain comparable.
Protect candidate experience
Set response expectations, interview ownership, feedback deadlines and a clear rule for confidential candidate information.
Review quality, not volume
Measure relevant shortlisted candidates, interview-to-offer movement, acceptance and hiring-cycle bottlenecks rather than CV count alone.
Next step
JobiN can review the current situation and define a practical scope, deliverables and responsibilities around your business needs.